Contact Us
Get In Touch
Let's find the perfect blend together. From coffee recommendations to wholesale partnerships and event inquiries, our team is ready to help keep your coffee routine in perfect harmony.
We'd Love to Hear From You
Whether you have a question about our coffee, need help with an order, want to partner with us, or just want to talk all things specialty coffee, we're here to help.
Reach out using the information below or send us a message through our contact form. We'll get back to you as soon as we can.
Connect With Sound Coffee
📞 Call Us: +1 (475) 330-3439
✉️ Email Us: info@soundcoffees.com
📍 Visit Our Café: 2889 Fairfield Ave, Bridgeport, CT
FREQUENTLY ASKED QUESTIONS
Need Help?
Coffee
Where do you source your coffee?
We partner with trusted producers and importers who are committed to quality, sustainability, and ethical sourcing. Every coffee is carefully selected for its unique flavour profile before being roasted in small batches.
How fresh is your coffee?
Freshness is our priority. We roast in small batches so your coffee arrives at its best, ready to brew and enjoy.
What do the tasting notes mean?
Tasting notes describe the natural flavours you'll experience in your coffee, such as chocolate, citrus, berries, caramel, or nuts. These flavours come from the coffee itself and not from added flavourings.
Where can I learn how to brew?
Visit our Brew Guides for step-by-step instructions, recipes, and tips to help you get the most from every cup.
Should I buy whole bean or ground coffee?
Whole bean offers the freshest experience if you have a grinder. If you'd rather brew right away, choose the grind that matches your brewing method.
Which grind should I choose?
- Whole Bean – Best if you grind your own coffee.
- Ground Drip – Drip coffee makers, pour overs, Chemex, and most automatic brewers.
- French Press – Coarse grind for French press brewing.
- Espresso – Fine grind for espresso machines.
You can visit our Brew Guides for step-by-step instructions, recipes, and tips to help you get the most from every cup.
How should I store my coffee?
Keep your coffee in an airtight container in a cool, dry place away from sunlight. Avoid storing coffee in the refrigerator or freezer, as moisture and odours can affect the flavour.
How long does coffee stay fresh?
Whole bean coffee is best enjoyed within a few weeks of opening. Ground coffee is best consumed sooner since it loses freshness more quickly.
Ordering
Can I change or cancel my order?
If your order hasn't been roasted or shipped yet, we'll do our best to help. Contact us as soon as possible, and we'll let you know what options are available.
Can I update my shipping address?
Yes! Please contact us immediately after placing your order. Once an order has shipped, we're unable to change the delivery address.
Shipping
Where do you ship?
We ship from Connecticut, and are available for shipping throughout the United States.
How long will my order take?
Most orders are processed within 1–3 business days before shipping. Delivery times vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
My package is delayed. What should I do?
Shipping delays can occasionally happen due to carrier issues. If your package hasn't moved for several days, please contact us and we'll be happy to assist.
Subscriptions
How do coffee subscriptions work?
Choose your favourite coffee, select your preferred delivery frequency, and we'll automatically roast and ship it on schedule. You'll also enjoy subscriber-exclusive savings.
Can I change the coffee in my subscription?
Absolutely. You can swap to another coffee before your next renewal, making it easy to explore new flavours whenever you like.
Can I skip a shipment?
Yes! You can skip an upcoming order if you still have coffee at home.
Can I pause or cancel my subscription?
Of course. You can pause, resume, or cancel your subscription at any time before your next billing date.
Do subscribers receive a discount?
Yes! All coffee subscriptions receive 5% off every recurring order.
Wholesale
Do you offer wholesale coffee?
Yes! We partner with cafés, restaurants, offices, retailers, and other businesses looking for freshly roasted specialty coffee.
How do I become a wholesale partner?
Visit our Wholesale page or contact us to tell us about your business. We'd love to learn how we can work together.
Café & Events
Where is your café located?
Our café is located at Sound Coffee 2889 Fairfield Ave, Bridgeport, CT 06605, but you may also grab our coffee here.
Do you offer coffee catering?
Yes! We can bring our café experience to your special events by bringing in our professional baristas and our mobile cart to your special day. Our coffee cart is available for weddings, corporate events, festivals, private parties, community gatherings, and any event you can think of. Get to know more about how you can book here.
Can I book your coffee cart for my event?
Absolutely. Visit our Coffee Catering page or contact us for availability and a custom quote.