Wholesale Help

Step 1: Go to soundcoffees.com/account/login.

Step 2: Enter the email address and password that were provided to you by the Sound Coffee team. If you haven't received your login credentials yet, contact us at the email below.

Step 3: After logging in, you'll be automatically redirected to the Wholesale Catalog where you can start browsing and ordering.

Forgot your password? Click the "Forgot your password?" link on the login page to receive a reset email.

The Wholesale Catalog is organized into categories. Click the category tabs at the top (12oz Retail, 5lb Bags, Frac Packs, Syrups, RTD, Cups, etc.) to browse different product types.

Each product card shows the wholesale price and a Select Options button to view variants and add to cart.

Your Products: If your account has access to exclusive or restricted products, you'll see a special "Your Products" section at the top of the catalog with items curated just for your business.

When you click into a product, you can choose from available options:

• Grind: Whole Bean, Ground Drip, etc.
• Pack Size: Single Bag or Case of 12

Case savings: Look for the green "Save" banner at the top of the product page. Buying a full case of 12 typically saves you per bag compared to ordering single bags. The callout shows the exact case price and per-bag cost.

Tip: If you're planning to order 12 or more bags, always select the Case option to get the best price.

After adding items to your cart, go to the cart page to review and submit your order.

1. Review items: Check quantities and variants. Use the +/- buttons to adjust.
2. Order Notes: Add any special instructions (e.g., "Please deliver before 9am" or "Extra labels needed").
3. Order Type: Select your fulfillment method (see below for details).
4. Submit: Choose either Submit Order (Net 30) to pay on terms, or Or Pay Now to pay immediately via credit card, PayPal, or Google Pay.

When placing your order, you'll see the fulfillment options available to your account:

• Shipping: Available to all accounts. Your order will be shipped via carrier to your address on file.
• Delivery: Available for accounts in our local delivery zone. We'll deliver directly to your location.
• Pickup: Available for accounts set up for pickup. Collect your order from our roastery in Stratford, CT.

Your default order type is pre-selected based on your account setup. If you only see one option, that's the fulfillment method assigned to your account. Contact us if you'd like to change it.

Net 30 Terms: When you click "Submit Order (Net 30)", a draft order is created and you'll receive an invoice by email. Payment is due within 30 days of the invoice date.

Pay Now: Click "Or Pay Now" to pay immediately at checkout using a credit card, PayPal, Shop Pay, or Google Pay.

Free shipping on orders over $150.

Visit your Wholesale Account page to see:

• Order History: All past orders with status, date, and total.
• Invoice: Click the "Invoice" button next to any order to view or pay an outstanding invoice.
• Reorder: Click "Reorder" to quickly add the same items from a previous order back to your cart.

Your account page also shows your payment terms, address on file, and contact info.

Orders over $150 qualify for free shipping. You'll see a notice on the catalog page reminding you of this threshold.